Right of Withdrawal

Our satisfaction promise

Independently of the statutory rules below, your digital book is covered by our voluntary satisfaction promise: we refund the full purchase price if your book does not win you over — until you order the print, at most 14 days after completion. Details in our Terms.

A. Withdrawal policy for digital content

(Applies to the digital personalized picture book — PDF download and online reader as well as to the audiobook narration)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us at

Wundertale
Philipp Hasse
Westring 80
33154 Salzkotten
E-Mail: info@wundertale.shop

by means of a clear declaration (for example, a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

Early expiry of the right of withdrawal

The right of withdrawal expires in the case of a contract for the supply of digital content not supplied on a tangible medium if the trader has begun performance of the contract after the consumer

1. has expressly agreed that the trader may begin performance before the withdrawal period expires, and
2. has acknowledged that by giving this consent, they lose their right of withdrawal when performance begins.

Note: Since your personalized picture book is created individually for you immediately after the order is placed (generation of the story and illustrations), you will be asked during checkout to expressly consent to the early start of performance and to confirm your acknowledgement that the right of withdrawal expires. With that consent and the start of creation, your right of withdrawal expires (pursuant to Section 356 para. 5 BGB).

B. Withdrawal policy for printed editions

(Applies to printed personalized picture books — hardcover and softcover)

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs (pursuant to Section 312g para. 2 no. 1 BGB).

Your printed edition is a custom-made product: the story, illustrations, character depictions, and the entire book content are created based on your personal input (child’s name and appearance, story details, selected style) and printed specifically for you. This book cannot be resold to other customers.

There is therefore no right of withdrawal for printed editions.

Quality defects

Your statutory warranty rights remain unaffected. If the printed edition has quality defects (for example, missing pages, printing errors, or transport damage), please contact us at info@wundertale.shop. We will review the issue without delay and offer you a solution (replacement delivery or refund).

C. Withdrawal policy for gift vouchers

(Applies to Wundertale gift vouchers)

Right of withdrawal

You have the right to withdraw from a contract for the purchase of a gift voucher within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

Wundertale
Philipp Hasse
Westring 80
33154 Salzkotten
Germany
Email: info@wundertale.shop

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form printed under D., but this is not mandatory.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

Please note: If the voucher has already been redeemed and creation of a book has begun, the right of withdrawal for the service ordered with it is governed by sections A. and B. respectively. A voucher that has not yet been redeemed is refunded in full.

D. Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it.)